Support
Customer Service
AireSpring products are built to be robust and reliable. However, eventually, everyone needs a little support. When you need help, we want to make sure that your needs are met quickly and professionally.
Our AIRECARE™ customer portal and advanced billing report management tools allow you to access your billing and service details at any time via the following link airecare.airespring.com. For customer service inquiries, please contact us at the numbers below. You can also email our Repair Department at tt@airespring.com. Our dedicated staff are standing by to assist you.
For Billing, Credits General Questions
Call +1 800-825-1055
For Out of Service or Trouble Tickets, 24 hours 7 days a week.
Call +1 888-288-5010
Sales Operations Department
Provisioning and modification of existing dedicated orders or service: T-1 or Toll Free (including switched additions to dedicated accounts) +1 844-832-8514
New Services: orders@airespring.com
Moves, Adds & Changes: macd@airespring.com
AIRESPRING ADVANTAGE CUSTOMER SERVICE
Additional dedicated circuits for current and other locations; and general account assistance or disconnections.
Please contact your Assigned Premier Account Representatives at
+1 888-389-2899
(direct extension supplied with his/her individual contact information) or e-mail:
customerrelations@airespring.com
If for whatever reason our primary support staff do not meet your needs to your satisfaction, please utilize our escalation procedure to obtain assistance from AireSpring’s highly qualified management team.
AireSpring Advantage Support Guide
AireSpring Advantage Support Escalation List